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Report a Concern
Report a Concern 

Please use this form to report any concerns you have in relation to a service offering from any of our Approved Providers.

Provide as much detail as possible to enable us to handle the issue swiftly.

We are likely to come back to you to request supporting documentation to enable us to follow this through and fully investigate the issue.

*Required entries

Your Name*

Email Address*

Contact Telephone Number*

Which part of the supply chain are you?*

The name of the provider you are raising this issue about*

Please describe with as much detail, and specific information, about the nature of the concern you have.*

Report a Concern

If you have a concern about any of our Approved Providers please use the form to report this to us.

We are likely to come back and ask you, in the first instance, to supply any supporting documentation that you have supporting the concern raised.

We can confirm that none of our Approved Providers should be operating any of the following arrangements:

  • Elective Deduction Model
    Where workers are 'self-employed' and elect to pay PAYE taxes. This arrangement is often used for low paid workers and whilst there are many variations common features would include a failure to pay holiday pay, ignoring NMW requirements, claiming of expenses that would otherwise be prevented.

  • Pay Day by Pay Day
    Was common at one stage but now seems less so. In this arrangement expenses were offset for tax relief which often resulted in workers receiving less than NMW.

  • Mini Umbrella
    Contrived arrangements to access the employers NI relief and, in some cases, VAT FRS.

  • Arrangements with 'Loans'
    Seeking to avoid tax on income by categorising some of the income as a loan, annuity, shares, a capital advance involving mutual, joint or co-ownership, or a payment derived from a revolving line of credit facility, or some other non-taxable form. We still see these offered with false promises of compliance.

  • Any arrangement that includes an element of pay from offshore
    This is an area that regularly has new arrangements emerging with false claims of compliance.

  • Umbrella companies relying on the Nurses Agency VAT Concession
    HMRC has made it clear to Professional Passport that this concession is not available to umbrella providers.
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