Umbrella firms have come under fire more than ever recently and given the current climate and a raft of media exposure around ethics, exploitation and non-compliance, along with calls to legislate and regulate, it has never been more important that everyone in the supply chain works together to develop good working practices. We know that there are cases of bad practice amongst a minority of businesses which have grabbed the headlines but there are also a large number of highly compliant organisations working ethically and correctly to provide a high-level quality service for clients and contractors.